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customer engagement

How Voice of Customer Data Can Boost Customer Engagement

By Hagen Weiss Companies in the modern age are constantly figuring out the best ways for customer engagement. Why should you engage your customers? A Salesforce study found that customers expect companies to understand what they want before they ask. Additionally, according to customers, the three foundations of exceptional customer engagement are personalization, timeliness, and …

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Customer experience

Customer Experience Offers an Amazing ROI – Especially in the Gaming Industry

By Hagen Weiss   Believe it or not, customer experience (CX) is the trend with the best expected return on investment (ROI) right now. This means that you can reap significant benefits from investing in improving your customer service offering compared to the amount of money that you put in. What is the customer experience? …

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